Simplesat vs. Delighted
The best Delighted alternative for support teams
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Simplesat runs CSAT, NPS, and 5-star surveys from your helpdesk, and imports the Delighted history you exported.
Delighted
is best for...
No one now. Qualtrics closed it in June 2026. Until then, teams that wanted a score fast.
Simplesat is best for...
Teams replacing Delighted that want per-agent scores and their history imported.
Simplesat vs. Delighted
Why teams switch
Bring your Delighted history
Import the CSV you exported before Delighted closed and we will help clean it up. Trend lines keep their dates.
Back on the original conversation
Ratings come back as an internal note on the conversation they came from, credited to the agent who handled it.
Reporting by agent and team
Dashboards, trends, and leaderboards are ready from the first response, and good ratings post to Slack or Teams.
Where
Delighted
wins
Switch from
Delighted
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
Can agents see their own feedback?
Yes. You can give managers and agents access scoped to just their own feedback, so reviews start from data both sides have already seen.
What does Simplesat write back to the ticket?
The rating, sentiment, and comment, applied as tags and fields on the originating ticket. The exact format varies by helpdesk, but the result is the same: feedback you can filter, view, and trigger on.
How far back can I import feedback?
There's no documented limit; bring as much history as your export contains.
Will imported feedback change my current scores?
It shows up in dashboards and reports like any feedback, and date filters keep your periods clean.
What happened to Delighted?
Qualtrics retired Delighted. Annual subscriptions stopped renewing in mid-2025, the remaining monthly subscriptions were not renewed from May 31, 2026, and customer access ended on June 30, 2026. Customer data was deleted after that date, and delighted.com now redirects to Qualtrics, which points former customers to its own experience management platform. If you exported a CSV before access ended, or got your data from Delighted on request afterward, you can still import that history into a new tool.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
How long does setup actually take?
You can launch the same day you sign up: create a survey, connect your helpdesk, and embed it in your templates, all self-serve. Most teams start collecting feedback within a few days. Larger rollouts with custom triggers, multiple brands, or security reviews can take a few weeks, and our team works with you at every step.
