Simplesat vs. GetFeedback
The best GetFeedback alternative for support teams
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Simplesat runs CSAT, NPS, and 5-star surveys on your support conversations, and on your website and app when you want them.
GetFeedback
is best for...
Marketing, product, and digital CX teams who need to know why visitors leave a page.
Simplesat is best for...
Support teams that need service-quality feedback, not just feedback from website visitors.
Simplesat vs. GetFeedback
Why teams switch
Feedback with its context
Every response arrives with the customer, the conversation it came from, and the team member who handled it.
Support, website, and app
Run feedback from your helpdesk, and add your website, your app, and your team's own emails when you need them.
Follow up on low scores
A rating under your threshold triggers a follow-up the same day, routed to whoever can put it right.
Where
GetFeedback
wins
Switch from
GetFeedback
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
Can I import from a tool that isn't pre-mapped?
Yes. Any export that fits the standard CSV template (ratings, comments, emails, dates) can be imported; pre-mapping just saves the reformatting step.
Can in-app surveys run on a recurring schedule?
Yes. Web-embed surveys use the same delivery windows as recurring email programs, with one-time, persistent, or ongoing display frequency.
How does the Salesforce integration actually work?
Connect Salesforce and feedback flows both ways: contacts sync daily from any Salesforce report, responses write back to case and contact fields, and feedback can create follow-up tasks automatically. You can store responses as custom Salesforce objects and report on feedback right alongside your revenue data.
Is GetFeedback shutting down?
No. GetFeedback Direct, the Salesforce-native package, retires on December 31, 2026. GetFeedback itself is still sold, and SurveyMonkey relaunched it in July 2026 as a website feedback product. If you are on Direct, what retires is the part that made it Direct: survey responses landing directly on Salesforce records. That is the piece to replace before the deadline.
Does AI automatically categorize comments into topics and sentiment?
Yes. Simplesat reads every comment and groups feedback into topics with sentiment, no training or setup required. Topic detection is automatic on Pro and above (manual tagging on Standard), and Elite adds custom topics. Click any topic to see the responses behind it.
Will Simplesat work with my helpdesk or CRM?
Yes. We have native apps for Zendesk, Gladly, and Gorgias. We also integrate with Intercom, Salesforce, HubSpot, and Jira Service Management, plus 100+ other integrations. If you're on a custom stack, you can connect via webhooks, API, and Zapier.
