Simplesat vs. GetFeedback
The GetFeedback alternative that picks up where Direct leaves off
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Direct retires on December 31, 2026, and the GetFeedback that stays is for website feedback. Simplesat sends your survey when a Salesforce case closes, puts the answer back on it, and rebuilds your Direct setup for free.
GetFeedback
is best for...
Marketing, product, and digital CX teams who want to hear from visitors while they're still on the website.
Simplesat is best for...
Support and CX teams who send CSAT or NPS as Salesforce cases close, with each answer tied to the case and its agent.
Simplesat vs. GetFeedback
Why teams switch
Answers stay on the Salesforce record
The rating, sentiment, and comment can go into case and contact fields, where your Salesforce reports look. A negative rating can open a follow-up case.
Every agent's results, on every plan
Dashboards and leaderboards show each agent's results. Plans go by monthly responses, not agent count, and set how many admins and managers can log in.
We do the rebuild
If you're on Direct, it's free. A specialist rebuilds your surveys, triggers, and Salesforce mappings and imports your history with its original dates.
Where
GetFeedback
wins
Switch from
GetFeedback
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
GetFeedback
GetFeedback, formerly GetFeedback Digital, is SurveyMonkey's website feedback tool, relaunched in July 2026 for marketing, product, and digital CX teams. It's good at catching visitors in the moment, through an always-on feedback button and forms triggered by what they do on a page.
It's a separate product from GetFeedback Direct. Its pages and docs list no Salesforce connection and no results by agent, so your surveys still need a new home. Simplesat does the job Direct has been doing.
Frequently asked questions
Is GetFeedback shutting down?
No, but GetFeedback Direct is. It retires on December 31, 2026, while GetFeedback, formerly GetFeedback Digital, carries on as SurveyMonkey's website feedback tool. Direct is the one that sends surveys by email or link, often from Salesforce, and it's known for writing responses straight onto Salesforce records.
Should we move to SurveyMonkey Enterprise?
That's SurveyMonkey's advice to Direct customers: "We recommend migrating to SurveyMonkey Enterprise at your next renewal date." Enterprise makes sense if your company wants one research platform across departments, and its certified question bank and paid respondent panel are real strengths. If your surveys run from Salesforce cases, though, the connection costs extra: Salesforce is a paid add-on, and on plans with Power and Casual seats, using it takes an Enterprise Power seat. In Simplesat, Salesforce comes with the Pro plan and up, with no separate connector fee, and pricing is published.
What does the rebuild need from us?
Some steps happen inside your Salesforce org and need your admin. We test the new setup while Direct and Simplesat run side by side. How long it takes depends on your Salesforce setup. See the offer and book a time at simplesat.io/getfeedback-migration.
Does Simplesat run inside Salesforce?
No. Simplesat connects to Salesforce and writes into it: each response can sync to a Simplesat Feedback record linked to the case, contact, and case owner. Surveys can go in your Salesforce case emails, or Salesforce Flows can trigger them through Simplesat's flow package.
Can Simplesat run our relationship NPS too?
Yes. Send NPS by email on a recurring schedule, or by survey link or SMS link, and follow the score over time on your dashboards. Simplesat can update fields on the Salesforce contact for any survey, so an NPS response can land on the contact too.
What if our surveys don't go out from Salesforce?
Simplesat has native apps for Zendesk, Gladly, Gorgias, Kustomer, Intercom, and others, and more than 100 integrations in all. Connect your helpdesk and set up your survey links, and each response arrives with the customer, ticket, and team member attached. Depending on the helpdesk, it can go back on the ticket as tags and fields, and in Zendesk and Gorgias as an internal note. A negative rating can also open a follow-up ticket in Zendesk, Gorgias, Freshdesk, Freshservice, and HubSpot, among others.
