The Jotform alternative for your support team's CSAT survey

Not for ratings. Jotform pitches it for "support requests, orders, or customer feedback," and each submission becomes a new Zendesk ticket, which suits a request. A rating is about a ticket you already have. With your helpdesk connected and survey links configured, Simplesat can put it on that ticket as an internal note, with the rating and sentiment as tags.

With Simplesat, yes. The rating goes in the support emails your customers already get: they pick one in the email, then land on the survey to add detail. Jotform's own blog says it doesn't allow surveys to be embedded inside emails, for security reasons, and suggests a link or an embed on your website instead.

You can. Jotform forms can be prefilled from URL parameters, so your team can carry the agent's name into the survey it builds. That gives each response a field with a name in it. In Simplesat, with your helpdesk connected and survey links configured, each response arrives with the agent attached, and every agent has their own results on dashboards, leaderboards, and reports.

Jotform documents its Star Rating field for customer satisfaction ratings, including after a support interaction, on a scale you choose. For NPS, its own guide has you count promoters and detractors and apply the formula yourself in Jotform Tables, or export to Excel or Google Sheets. Simplesat calculates CSAT, NPS, CES, and 5-star scores as responses arrive.

Simplesat has native apps for Zendesk, Gladly, Gorgias, Kustomer, Intercom, Salesforce, and others, and more than 100 integrations in all. In Gladly, the survey can go out by email or SMS when a conversation closes.

Yes. Import past feedback from a CSV file and map it to a survey. With a date column, each response keeps its original date, so your scores over time pick up where Jotform left off.