Simplesat vs. Medallia
The best Medallia alternative for support teams
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Simplesat runs CSAT, NPS, and 5-star surveys on your support conversations, set up by your own team in a day.
Medallia
is best for...
Organizations running a formal experience program across departments, regions, and channels.
Simplesat is best for...
Support teams that want their own CSAT and NPS running this week, not an enterprise program.
Simplesat vs. Medallia
Why teams switch
Live in your helpdesk in a day
Sign up, connect your helpdesk, and send your first surveys the same day. No implementation project, no onboarding fee.
Feedback on the conversation
Ratings post back onto the conversation as an internal note, so whoever handled it sees the score in their own queue.
No specialist to run it
Your team sets it up and changes it themselves. There is no platform to administer and no certification to complete.
Where
Medallia
wins
Switch from
Medallia
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
Can Simplesat run alongside Medallia?
Yes. Simplesat connects to your helpdesk, so nothing on the Medallia side has to change. A team keeping an org-wide Medallia program can still run Simplesat on the support queue: the survey goes out from the ticket, the rating posts back to the ticket, and reporting breaks down by agent and team. Responses can also be pushed onward by webhook or Zapier, so the data can sit in the same warehouse as everything else.
Can I report by agent, with leaderboards and per-agent views?
Yes. Leaderboards rank agents and teams by score, and you can build custom dashboards filtered to a team or a single agent, with per-widget filters for side-by-side views. Saved pivot reports break performance down by team member, team, or quarter, and permissions can limit agents to their own feedback.
What happens when my reporting needs to be deeper than what Simplesat offers?
Simplesat is designed to answer ~80% of the questions you'd ask in a standup or weekly review - out of the box. For deeper analysis, you have three paths: export to Sheets for one-off cuts, connect your BI tool for dashboards in your stack, or query via MCP from any AI assistant. We don't compete with your BI tool. We feed it.
How long does it take to go live with Simplesat?
Most teams are live within hours, not months. Out-of-the-box templates for Zendesk, Gladly, Gorgias, and dozens more get their first survey running the same day. No implementation team required, no consultants, no multi-week rollout.
Is Simplesat enterprise-ready?
SOC 2 Type II certified. GDPR and CCPA compliant. Granular permissions across brands, teams, and roles. Trusted by teams processing 10,000+ responses per month.
Does Simplesat support SSO and two-factor authentication?
Yes. Every plan, including Standard, supports two-factor authentication and SSO with Google and Microsoft, so your team signs in through accounts you already control. Enterprise adds enterprise SSO (Okta, Entra, and other SAML providers), directory sync, and SIEM activity log streaming.
Do I need an annual contract?
Our Standard, Pro, and Elite plans can be paid monthly, and you can upgrade, downgrade, or cancel anytime. Annual billing saves you about a month per year. Enterprise plans are billed annually with custom terms. Nonprofits get 10% off, and eligible startups get 6 months free.
