Simplesat vs. Microsoft Forms
The Microsoft Forms alternative with the support loop built in
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Microsoft Forms can ask an NPS question. Power Automate can carry the answer back to Zendesk. Simplesat brings the support loop together: surveys, conversation and agent context, reporting, and follow-up. Your team gets to run the program instead of assembling it from forms and flows.
Microsoft Forms
is best for...
Teams building forms and custom workflows inside their Microsoft environment.
Simplesat is best for...
Support teams that want to run a feedback program without owning the workflow that connects it.
Simplesat vs. Microsoft Forms
Why teams switch
Own the feedback, not the plumbing
With Simplesat, the helpdesk connection carries the ticket and agent into the response. Your team can work on the survey and the follow-up instead of building the flow between them.
Have the report ready
Survey dashboards come with the survey. Scores and agent-level reporting give support a way to see what is changing without first designing a reporting system.
Make the next step part of the setup
Choose which ratings need attention, then use alerts and follow-up tickets to bring them back to the team. The action belongs with the feedback, not in a separate automation project.
Where
Microsoft Forms
wins
Switch from
Microsoft Forms
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
What is the best Microsoft Forms alternative for support feedback?
Simplesat is a strong fit when a support team wants the survey, helpdesk context, reporting, and follow-up to work together without building a flow for each step. Microsoft Forms is a sensible choice when your team already works in Microsoft 365 and wants to assemble a custom feedback process there.
Does Simplesat replace Microsoft Forms?
It can replace a Microsoft Forms survey used to measure support interactions. Simplesat brings the response back to the helpdesk conversation and agent, with reporting and follow-up built around that use case. Keep Microsoft Forms for general surveys, quizzes, and polls where a custom Microsoft workflow is the better fit.
Can Microsoft Forms ask an NPS question?
Yes. Net Promoter Score is a documented Microsoft Forms question type, alongside ratings and general questions. The difference is not whether the question can be asked. It is what your team builds around the response to identify the support conversation, report by agent, and follow up.
Can Microsoft Forms update an existing Zendesk ticket?
Yes, with a Power Automate flow. Microsoft's Zendesk connector supports updating an existing ticket as well as creating one. It is a Premium connector, and someone on your team must build and maintain the flow that carries the Forms response to the right ticket. Simplesat provides a native support-feedback path rather than a flow your team assembles.
Can Microsoft Forms trigger follow-up after a low score?
Yes. Power Automate can start from a Forms response, evaluate a condition, and send a follow-up email. You can build more around that path, but the design and upkeep belong to your team. Simplesat includes alerts and follow-up tickets as part of the support-feedback workflow.
Is Microsoft Forms free for a support team?
Microsoft Forms works with a free personal Microsoft account and with Microsoft 365 work or school subscriptions. That does not mean every helpdesk workflow is included in the Forms license: the documented Zendesk connector is Premium in Power Automate. Check the licenses and flow maintenance your setup would require.
How does Simplesat pricing compare with Microsoft Forms?
Microsoft Forms may already be available to your team through Microsoft 365, while Simplesat publishes response-based plans. The real comparison includes the Power Automate components you would need and the time to maintain them. If a custom flow is simple and already owned, Forms may be economical; if support feedback is a standing program, price the whole workflow.
