Simplesat vs. Microsoft Forms
A Microsoft Forms alternative, already wired up for support
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You can build a support feedback loop from Forms and Power Automate, if someone keeps it running. Simplesat comes with it built: ratings in your support replies, bad scores to the right people in Teams, and results by agent.
Microsoft Forms
is best for...
Everyday forms anyone in the company can make, and support's survey too, if its flows already work and someone owns them.
Simplesat is best for...
Support and service teams that would rather use a feedback loop than build one, with feedback in the helpdesk and Teams.
Simplesat vs. Microsoft Forms
Why teams switch
Asked in the reply you already send
Each answer arrives with its ticket and agent, once your helpdesk is connected and survey links are set up. Nobody has to match them up by hand.
Bad scores don't wait to be found
When a low score comes in, whoever should follow up hears about it by email, Slack, or Teams. In Zendesk, it can also open a follow-up ticket.
The report keeps up on its own
Scores are calculated as responses arrive. At the end of the month, the numbers are already there, broken down by agent, customer, company, and survey.
Where
Microsoft Forms
wins
Switch from
Microsoft Forms
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
Microsoft Forms
Microsoft Forms is Microsoft's form builder, included with Microsoft 365 work and school subscriptions. Anyone can make a survey, quiz, or poll, send it through Outlook or Teams, and see results as they come in.
A pre-filled link can carry details like the agent's name into the form, but someone has to set those links up. Even then, the answer stays in Forms, apart from the ticket it's about. Getting a bad score to whoever should follow up and putting the monthly report together still fall to your team, usually to someone with a queue of their own.
Frequently asked questions
Can't we just build this with Power Automate?
You can. Power Automate can start a flow when a response comes in, check the score, and email someone when it's low. With the Zendesk connector, which is Premium and licensed separately from Microsoft 365, a flow can even update the ticket. The real question is who builds those flows and keeps them running.
Can alerts show up in Microsoft Teams?
Yes. Simplesat has its own Microsoft Teams app, and new feedback posts to the channels you choose. Low scores can go to the people who follow up, and good ratings can go to the whole team. Teams alerts come with every plan.
Do our agents need Simplesat logins?
No. Agents see their feedback inside the helpdesk, and every plan covers as many agents as you have. Logins are only for the admins and managers who set up surveys and read results. They can sign in with their Microsoft account, and your plan sets how many logins you get.
Which helpdesks does Simplesat work with?
Simplesat has native apps for Zendesk, Gladly, Gorgias, Kustomer, Intercom, Salesforce, and others, and more than 100 integrations in all. Some features vary by helpdesk. For example, after a negative rating Simplesat can open a follow-up ticket in Zendesk, Freshdesk, Freshservice, Gorgias, HubSpot, and several PSAs, or a case in Salesforce. If your team replies from Outlook, the rating can go in those emails too.
Can we bring our Microsoft Forms responses with us?
Yes. Save them as a .csv file, which is the only format the importer takes, and map the file to a survey. A date column keeps each response's original date, so last quarter's answers stay in last quarter.
How is Simplesat priced?
Pricing is published and based on monthly responses, billed monthly or annually. There's no free plan, but you can try Simplesat free for 14 days, no credit card required.
