Simplesat vs. Nicereply
A Nicereply alternative that does more after the click
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Nicereply and Simplesat both put a one-click rating in your support emails. Simplesat then asks an unhappy customer what went wrong and gets the low score to someone while there's still time to make it right.
Nicereply
is best for...
Support teams that want one thing from a survey: a score for every conversation, credited to the agent who handled it.
Simplesat is best for...
Support teams that want their feedback tool to handle what comes after a rating, instead of helpdesk rules and Zapier.
Simplesat vs. Nicereply
Why teams switch
Find out why a customer is unhappy
The next question can change with the rating, on every plan. Ask a customer who gives a low score what happened, and a happy one what they liked.
Let a low rating start the follow-up
A low rating can alert the people you pick, by email, Slack, or Microsoft Teams. In Zendesk, Gorgias, and Freshdesk, it can open a follow-up ticket too.
See what the comments add up to
On Pro and up, AI sorts comments into topics. A comment that thanks the agent but complains about a refund counts in both: once positive, once negative.
Where
Nicereply
wins
Switch from
Nicereply
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
Nicereply
Nicereply is a CSAT, CES, and NPS tool for support teams. Its one-click survey goes in the agent's email signature or a post-resolution email, each rating is credited to the agent, and leaderboards rank agents, teams, and departments. It connects to Zendesk, Freshdesk, Help Scout, Front, Kustomer, and more.
What happens after the rating is mostly left to you. A low rating goes on Nicereply's Issues list until someone resolves it, and you can get an email when one comes in. To turn it into a follow-up ticket or a Slack message, you build helpdesk rules or set up Zapier. Sorting comments means tagging them by hand.
Frequently asked questions
Will we still see results for each agent?
Yes. With the helpdesk connected and survey links set up, each rating arrives with the customer, the ticket, and the agent attached. Dashboards show scores over time and each team member's results, with the comments behind them. Leaderboards rank team members, customers, and companies, and you can save a dashboard view filtered to a team.
Where do agents see their ratings?
In the helpdesk, without a Simplesat login. Good ratings can also post to a Slack or Microsoft Teams channel, so the rest of the team sees the praise.
Which helpdesks can open a follow-up ticket?
Zendesk, Gorgias, Freshdesk, Freshservice, HubSpot, and LiveAgent, plus the PSAs ConnectWise, Autotask, HaloPSA, and Syncro. In Salesforce it's a follow-up case, from the Pro plan, and in Gladly it's a task. Help Scout, Front, Kustomer, and Intercom don't get one, but a low rating there can still send an alert. Where it's available, you choose which ratings open a follow-up, on top of the feedback written back to the original ticket.
Is Simplesat priced the same way?
Both publish their prices and offer a 14-day free trial with no credit card. Nicereply prices by monthly responses and users, and each agent it rates counts as a user. Simplesat prices by monthly responses, and the agents being rated are unlimited on every plan. Only the admins and managers who log in have an allowance, set by the plan.
What does moving from Nicereply involve?
Create a survey, connect the helpdesk, and add the survey to your email templates in place of Nicereply's. Teams can launch the day they sign up, and most are collecting feedback within a few days. Bigger rollouts, with custom triggers, several brands, or a security review, can take a few weeks.
What happens to our Nicereply history?
Export your ratings from Nicereply as a CSV, then import the file with the Nicereply preset in Simplesat's importer. A date column keeps each rating's original date, so old ratings stay in the months they came from. Comments and agent names come across too, once you map them by hand. Importing is free, and our team can help.
