Simplesat vs. Nicereply
The best Nicereply alternative for support teams
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Simplesat runs CSAT, NPS, and 5-star surveys from your helpdesk, with a follow-up question that changes with the rating.
Nicereply
is best for...
Teams in Zendesk, Front, or LiveAgent who want a single score on every interaction.
Simplesat is best for...
Support teams that want a low score to start the follow-up on its own.
Simplesat vs. Nicereply
Why teams switch
The follow-up fits the score
A low rating triggers its own follow-up question, so the reason arrives alongside the score itself.
A low score opens a ticket
Set a threshold and any rating under it creates a ticket on its own, before anyone logs in to look.
Dashboards from day one
Trends and rankings appear as soon as feedback starts arriving, with no configuration to work through.
Where
Nicereply
wins
Switch from
Nicereply
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
What's the difference between "Account users" and "Support agents" in Simplesat?
Account users are individuals with specific roles who log into Simplesat; their numbers are limited by your plan. Support agents, (or team members), associated with feedback, have no limits, ensuring flexibility in feedback management. Learn more.
Can positive ratings post to Slack or Teams automatically?
Yes. Set a notification rule filtered to positive ratings and every win posts to the channel you choose, with the score, the customer's comment, and the agent's name.
What happens after the customer clicks a rating in the signature?
The click records the rating and opens a follow-up page where the customer can add a comment. No login or form required.
What changes on the ticket if we move from Nicereply to Simplesat?
Not much about the survey itself. Both tools put a one-click rating in the email your helpdesk already sends, attribute it to the agent who handled the interaction, and post the result back to the ticket, so what your customers see barely changes. What changes is what the rating triggers. Simplesat picks the next question from the score, so a low CSAT is asked what went wrong while the customer is still in the survey. Negative feedback can open a follow-up ticket and alert the right people on conditions you set per survey, and positive responses post to a Slack or Microsoft Teams channel from a native connector. Every agent receiving feedback is included on every plan and sees their own ratings inside the ticket, with no Simplesat login.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can follow-up questions change based on the rating?
Yes. Require a comment on low ratings, branch promoters and detractors to different questions, and show questions only when relevant. Follow-up question logic is included on every plan; question visibility rules start on Pro.
