Simplesat vs. Qualtrics
The Qualtrics alternative your support team runs itself
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Qualtrics tells a whole company what happened. Simplesat puts support ratings in front of the people who can act on them now.
Qualtrics
is best for...
Insights teams running research across the whole business, with the statistics and text analytics a serious study needs.
Simplesat is best for...
Support teams who want to know how each conversation went and fix the bad ones, on Zendesk, Gladly, Gorgias, and more.
Simplesat vs. Qualtrics
Why teams switch
Yours to set up and change
Connect your helpdesk and add the survey to your email templates. You can launch the day you sign up, and when a question needs changing, you change it.
Make it right while you still can
A low score can alert whoever needs to know. In Zendesk, Gorgias, Freshdesk, HubSpot, and Salesforce, it can also open a follow-up ticket or case.
See who to thank and who to coach
Dashboards break results down by agent, with the comments behind them. Leaderboards rank your agents, and good ratings can post to Slack or Teams.
Where
Qualtrics
wins
Switch from
Qualtrics
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
Qualtrics
Qualtrics is a platform for customer, employee, brand, and product research, and it's at its best when a company wants all of that in one place. Qualtrics says more than 20,000 brands rely on it, and it offers implementation services, success packages, and training.
Support feedback is a different job: a rating on each conversation, with its ticket and agent attached, and someone ready to act on a bad one. Qualtrics can do that, but a team has to build it in Workflows. In Simplesat, that loop is the product.
Frequently asked questions
Qualtrics already works with Zendesk. Why not use that?
You can. The difference is how much of it your team builds. In Qualtrics, a rating reaches its Zendesk ticket through an Update Ticket task set up in a workflow. In Simplesat, you connect Zendesk, and responses can go back on the ticket as an internal note.
Can customers rate inside our support emails?
Yes. The customer picks a rating inside your support email, then adds detail on a short, branded survey. Qualtrics has one-click email questions too, in the emails it sends.
How does pricing compare?
Simplesat publishes its pricing: plans are based on monthly responses and billed monthly or annually, except Enterprise, which is quoted and billed annually. You can try it free for 14 days without a credit card. Qualtrics lists its CX, employee, and market research packages as "Request Pricing," and sells one plan online, Strategic Research, which has a published price, is billed annually, and has a 30-day trial. Qualtrics also offers a free account.
How long does setup take?
Most teams are collecting feedback within a few days of signing up. Larger rollouts, with custom triggers, several brands, or a security review, can take a few weeks.
Can we bring our Qualtrics history?
Yes. Export your responses from Qualtrics and import the CSV using the preset for Qualtrics exports. A date column keeps each response's original date. Importing is free, and we can help.
We used Delighted. What now?
Qualtrics retired Delighted, and customer access ended on June 30, 2026. Qualtrics' path for those customers: "you can migrate your Delighted CX program to Qualtrics' XM for Customer Experience Suite." If you used Delighted for support feedback, that's the job Simplesat is built around. If you have your past responses in a CSV, you can bring them with you.
