Simplesat vs. Qualtrics
The best Qualtrics alternative for support teams
Join 1,000+ brands
No credit card required
14-day free trial
Simplesat runs CSAT, NPS, and 5-star surveys inside your helpdesk, with every rating tied to the conversation and the agent behind it.
Qualtrics
is best for...
Companies that need customer, employee, and brand research governed in one system.
Simplesat is best for...
Support teams that want CSAT, NPS, and 5-star in their helpdesk without a platform to run.
Simplesat vs. Qualtrics
Why teams switch
Set up in an afternoon
Install Simplesat from the Zendesk, Gladly, or Gorgias marketplace and start collecting feedback the same day.
Ratings on the conversation
Each rating posts back onto the conversation as an internal note, credited to the agent who handled it.
Reporting without an analyst
Dashboards, trends, and leaderboards are ready as soon as feedback starts arriving, with nothing to build.
Where
Qualtrics
wins
Switch from
Qualtrics
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
What does Simplesat write back to the ticket?
The rating, sentiment, and comment, applied as tags and fields on the originating ticket. The exact format varies by helpdesk, but the result is the same: feedback you can filter, view, and trigger on.
What is the best Qualtrics alternative for customer support teams?
Simplesat, if the feedback you need is the survey after a support conversation. It connects to Zendesk, Gladly, Gorgias, Intercom, and HubSpot, asks for CSAT, NPS, or 5-star when a ticket closes, writes the rating back onto that ticket with the agent who handled it attached, and triggers follow-up when a score is low. Pricing is published, you can start on a free trial, and most plans can be billed monthly. If what you need is statistical analysis, research methodology, or employee and brand programs, Qualtrics is the right tool and Simplesat does not replace it.
Do I need a data analyst to use Simplesat reporting?
No. Dashboards, trend charts, and leaderboards are ready the moment feedback starts flowing. Every survey auto-generates a dashboard with a chart for every question. No SQL, no configuration.
What happens when my reporting needs to be deeper than what Simplesat offers?
Simplesat is designed to answer ~80% of the questions you'd ask in a standup or weekly review - out of the box. For deeper analysis, you have three paths: export to Sheets for one-off cuts, connect your BI tool for dashboards in your stack, or query via MCP from any AI assistant. We don't compete with your BI tool. We feed it.
How long does it take to go live with Simplesat?
Most teams are live within hours, not months. Out-of-the-box templates for Zendesk, Gladly, Gorgias, and dozens more get their first survey running the same day. No implementation team required, no consultants, no multi-week rollout.
Is Simplesat enterprise-ready?
SOC 2 Type II certified. GDPR and CCPA compliant. Granular permissions across brands, teams, and roles. Trusted by teams processing 10,000+ responses per month.
Do I need an annual contract?
Our Standard, Pro, and Elite plans can be paid monthly, and you can upgrade, downgrade, or cancel anytime. Annual billing saves you about a month per year. Enterprise plans are billed annually with custom terms. Nonprofits get 10% off, and eligible startups get 6 months free.
