Simplesat vs. Survicate
The best Survicate alternative for support teams
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Simplesat runs CSAT, NPS, and 5-star surveys on your support conversations, with every rating tied to the agent who handled it.
Survicate
is best for...
Teams running feedback programs across a website, a product, and email, not just support.
Simplesat is best for...
Support teams that want service-quality feedback tied to the agent who earned it.
Simplesat vs. Survicate
Why teams switch
The score names the agent
Every response arrives with the conversation and the team member behind it, so you can report by agent.
Leaderboards from day one
Trends and per-agent leaderboards appear as soon as feedback starts arriving, with nothing to configure.
Live from your helpdesk today
Install Simplesat from your helpdesk marketplace and start collecting feedback the same day.
Where
Survicate
wins
Switch from
Survicate
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
Can I migrate feedback from another system?
Definitely! Forward us your feedback data in CSV format, and we'll assist with the migration.
Can we separate product feedback from support feedback?
Yes. Topics sort comments into themes, so feature requests and bugs surface separately from service complaints. Filter to the product themes before handing them to the product team.
What does Simplesat write back to the ticket?
The rating, sentiment, and comment, applied as tags and fields on the originating ticket. The exact format varies by helpdesk, but the result is the same: feedback you can filter, view, and trigger on.
Can we keep Survicate for product research and use Simplesat for support feedback?
Yes. Survicate can keep running your website and in-product surveys while Simplesat covers the support side: a survey fires from the helpdesk when a ticket closes, and the response lands back on that ticket with the agent attached. The split is usually the point, since product feedback and service feedback get read by different people and acted on in different places.
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I report by agent, with leaderboards and per-agent views?
Yes. Leaderboards rank agents and teams by score, and you can build custom dashboards filtered to a team or a single agent, with per-widget filters for side-by-side views. Saved pivot reports break performance down by team member, team, or quarter, and permissions can limit agents to their own feedback.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
