Simplesat vs. Zonka Feedback
Zonka Feedback alternative for Gladly and Gorgias teams
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Zonka Feedback can put surveys in Zendesk emails and scores on tickets. If your support team runs on Gladly or Gorgias, though, neither appears in Zonka's integrations directory. Simplesat connects feedback to the conversations and agents in those helpdesks.
Zonka Feedback
is best for...
Support and CX teams that also measure frontline staff performance across physical locations.
Simplesat is best for...
Support teams on Gladly or Gorgias that want feedback tied to the conversation and agent, with pricing they can see before talking to sales.
Simplesat vs. Zonka Feedback
Why teams switch
Start with the helpdesk
On Zendesk, both products can embed surveys in email and put scores on tickets. Simplesat also integrates with Gladly and Gorgias; Zonka's published directory does not list either. Check the system your agents work in before you compare survey features.
Make praise visible to the team
Zonka's documented leaderboards help managers spot top performers. Simplesat can also send positive feedback into Slack or Teams, so recognition reaches the team without asking everyone to check a report.
See the cost before a call
Simplesat publishes its plans and offers a 14-day free trial. Zonka offers a trial too, but its pricing page asks for a custom quote. You can compare Simplesat's cost before involving sales.
Where
Zonka Feedback
wins
Switch from
Zonka Feedback
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
Frequently asked questions
What is the best Zonka Feedback alternative for support teams?
For a support team using Gladly or Gorgias, start with Simplesat. It connects feedback to the conversation and agent in those helpdesks. Zonka Feedback has substantial Zendesk capabilities, but its published integrations directory does not list Gladly or Gorgias. If those are your team's systems, check integration fit before comparing survey features.
Does Simplesat replace Zonka Feedback?
It can replace Zonka Feedback for a support-feedback program built around helpdesk conversations. Simplesat sends surveys from the helpdesk, links responses to conversations and agents, and supports follow-up. It is not a like-for-like replacement for Zonka's frontline staff programs across physical locations. Keep that broader work in view before switching.
How does Simplesat pricing compare with Zonka Feedback?
Simplesat publishes its plan prices, while Zonka Feedback asks for a custom quote based on feedback volume, scale, and CX goals. Both offer a 14-day free trial. If you need a number before speaking with sales, Simplesat gives you one to evaluate up front.
Can Zonka Feedback collect feedback from Zendesk tickets?
Yes. Zonka Feedback documents surveys in Zendesk email signatures, ratings and scores on tickets, and agent and team reporting. This is not a feature gap to claim for Simplesat. On Zendesk, compare how each product fits your workflow; on Gladly or Gorgias, check the integration directory first.
Does Zonka Feedback integrate with Gladly or Gorgias?
Neither Gladly nor Gorgias appears in Zonka Feedback's published integrations directory at the time of this comparison. That is not proof that an integration is impossible, so ask Zonka to confirm your exact setup. Simplesat integrates with both helpdesks and keeps ratings tied to the support conversation and agent.
When is Zonka Feedback the better fit?
Choose Zonka Feedback when the program needs to assess frontline staff across stores or other physical sites, not just support conversations. Its specialist offering collects feedback through QR codes, WhatsApp, web widgets, and a mobile SDK. Simplesat is focused on feedback inside support workflows.
