Simplesat vs. Zonka Feedback
The Zonka Feedback alternative for teams on Gladly or Gorgias
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Simplesat has native apps for both, and neither helpdesk is listed in Zonka Feedback's integrations directory. On Zendesk the two are close, and the clearest difference is that Simplesat publishes its prices.
Zonka Feedback
is best for...
Brands that rate staff in stores, branches, or other sites as well as in support, and compare one location with the next.
Simplesat is best for...
Support teams on Gladly or Gorgias who want ratings inside the helpdesk, and Zendesk teams who want the price up front.
Simplesat vs. Zonka Feedback
Why teams switch
Gladly ratings land in the conversation
Customers get the survey by email or SMS when a conversation closes. Whoever opens it next sees how it went, and a negative rating can create a task.
Gorgias ratings go back on the ticket
Send the survey by email, in chat, or inside a macro. A negative rating can open a follow-up ticket, so a bad experience turns into work someone owns.
The price is on the website
Plans are priced by monthly responses, and only Enterprise is quoted. You can work out this year's cost, and next year's, before the budget conversation.
Where
Zonka Feedback
wins
Switch from
Zonka Feedback
in 3 steps
Connect
Install from your helpdesk marketplace and authorize in one click.
Configure
Pick your survey type, match your brand, and set trigger rules
See results
Responses flow into Simplesat and your helpdesk from day one.
Fits right into your workflow
100+ integrations including Zendesk, Gladly, Salesforce and Gorgias — plus Slack, Teams, Power BI, and more. Set up in minutes.
What is
Zonka Feedback
Zonka Feedback is a customer feedback platform sold as two products that can be bundled: Feedback Management, and AI Feedback Intelligence, which analyzes feedback for themes and sentiment. It runs NPS, CSAT, and CES surveys with more than 30 question types, logic, and multiple languages, along with closed-loop workflows, case management, and alerts. Zonka says more than 1,000 companies trust it.
A support survey starts and ends in the helpdesk. On Zendesk, Zonka matches Simplesat on what support teams use most. On Gladly or Gorgias, the catch is that neither is listed in its integrations directory.
Frequently asked questions
Does Zonka Feedback work with Gladly or Gorgias?
Neither is listed in Zonka Feedback's integrations directory, which names Zendesk, Freshdesk, Intercom, Help Scout, and Front as its helpdesks. If your agents work in Gladly or Gorgias, ask Zonka how its survey would go out when a conversation closes and how responses would get back into your helpdesk. Get that answer before you compare anything else. Simplesat has a native app for each, listed in Gorgias's app store and in Gladly's help center.
We're on Zendesk. What should decide it?
Then the two are close. Both send surveys after support conversations, put the rating on the ticket, rank agents on a leaderboard, and can open a new ticket from a response. The clearest difference is how you buy: Simplesat publishes prices for every plan but Enterprise, and Zonka Feedback's pricing is by quote. And if your program also rates staff in stores or other locations, Zonka is built for that.
Does Simplesat analyze what customers write?
Yes. AI picks out topics and sentiment in written comments, automatically on the Pro plan and up. On Starter, your team tags them by hand.
How long does setup take?
Setup is self-serve, and teams can launch the day they sign up; most are collecting feedback within a few days. Larger rollouts, with custom triggers, multiple brands, or a security review, can take a few weeks. You can try Simplesat free for 14 days, no credit card needed.
Can we bring our past feedback with us?
Yes, from a CSV file. Include a date column and each response keeps its original date, so last quarter's scores stay in last quarter. Importing is free, and our team can help.
