Unified feedback across CloudRadial and Simplesat
Live in minutes
70+ Integrations
No extra tools for most setups
One dataset across portal and surveys
Connect
Link your CloudRadial and Simplesat accounts using the integration settings in each platform.
Configure
Set up two-way sync: portal feedback flows into Simplesat, survey responses flow back.
See results
Every piece of feedback, portal or survey, lands in one place to report and act on.
Why add Simplesat to CloudRadial
CloudRadial is your client portal. Simplesat adds the feedback engine, synced both ways.
Surveys beyond portal ratings
One-click CSAT, NPS, and 5-star surveys, branded and email-optimized.
One dataset, two directions
Portal feedback flows into Simplesat; survey data flows back. No duplicates.
Reporting on every interaction
Dashboards aggregate survey and portal feedback into one client view.
Everything the integration does
Syncs feedback two ways between CloudRadial and Simplesat — one unified satisfaction dataset across your portal and surveys, no manual work.
Feedback collected in your CloudRadial client portal flows into Simplesat, and Simplesat feedback flows back. One satisfaction dataset across portal and surveys.
What you need
CloudRadial
plan:
CloudRadial Starter ($145/mo) or higher
Simplesat plan:
Standard or higher
Permissions:
CloudRadial admin access; Simplesat admin access
Setup time:
Under 15 minutes
CloudRadial is a client services automation and portal platform for MSPs. It replaces generic PSA self-service portals with a branded hub for ticket submission, service catalogs, IT roadmaps, and QBR planning. Plans start at $145/month.
The Simplesat integration creates a two-way feedback sync: CloudRadial portal feedback flows into Simplesat, and Simplesat survey responses flow back - one unified satisfaction dataset across portal and surveys.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
