Know how every LogMeIn Rescue session went
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Create an OAuth client in Rescue and authenticate in Simplesat with its ID, secret, and region.
Configure
Paste your survey link into Rescue's customer survey settings for each technician group.
See results
Close a session and the survey opens. Responses land in Simplesat with session details.
Why Rescue teams pick Simplesat
Rescue closes the session. Simplesat tells you how it went, technician by technician.
Branded surveys at session close
Rescue opens your CSAT or NPS survey at session end. No follow-up email needed.
Every response has context
Customer, technician, timestamps, and Rescue custom fields sync to every rating.
Reporting by technician
Dashboards and leaderboards split scores by tech and team, so coaching runs on real data.
Simplesat vs. Rescue surveys
Rescue ships a built-in post-session survey. Simplesat adds branded CSAT and NPS with reporting to match.
Everything the integration does
Simplesat plugs into LogMeIn Rescue's customer survey setting and API to collect post-session feedback with full session context.
Set your Simplesat survey link as Rescue's customer survey and every closed session sends the customer to a branded CSAT or NPS survey, per technician group or channel.
Once a customer rates, the integration pulls the session from Rescue and attaches ticket ID, type, channel, status, timestamps, customer name and email, and technician name.
Custom fields configured in Rescue arrive as ticket custom attributes in Simplesat, ready for filtering, segmenting, and reporting.
What you need
LogMeIn Rescue
plan:
All LogMeIn Rescue plans
Simplesat plan:
Standard or higher
Permissions:
LogMeIn Rescue admin access
Setup time:
Under 10 minutes
LogMeIn Rescue is GoTo's remote support software for enterprise IT help desks and customer support teams. It has powered over 1 billion support sessions since 2005.
The Simplesat integration turns Rescue's customer survey setting into a branded CSAT or NPS survey that opens the moment a session ends. Simplesat syncs customer, technician, timestamps, and custom fields to every response. Live in under 10 minutes on the Standard plan.
Works with your whole stack
Frequently asked questions
How do surveys get triggered in LogMeIn Rescue?
In the Rescue Administration Center, set your Simplesat survey link as the self-hosted customer survey for a technician group or channel. When a technician ends a session, Rescue opens the survey in the customer's browser with session details attached.
Do technicians get credited correctly for their surveys?
Yes. Each response is attributed to the technician on the ticket, so leaderboards and per-technician reporting stay accurate, and feedback lands with the right person.
Does the integration support LogMeIn Rescue's EU region?
Yes. You pick your region when authenticating, Global (logmeinrescue.com) or EU (logmeinrescue.eu), and the integration behaves the same in both.
Can Simplesat survey past Rescue sessions?
No. Surveys only fire for sessions that close after the integration is active, and session data does not sync retroactively. If you are moving from another survey tool, historical feedback can come in through CSV import so your trend lines stay intact.
How do I switch from Delighted or another survey tool?
Import your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrations. You can run Simplesat in parallel with your current tool until you're ready to switch.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
Can alerts go to Slack or Microsoft Teams, routed by sentiment?
Yes. Send real-time alerts or scheduled summaries to Slack or Microsoft Teams. Route by sentiment so negative feedback pings the right channel instantly, while summaries keep leadership in the loop without another login.
