CSAT & NPS surveys in ManageEngine ServiceDesk
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link ManageEngine ServiceDesk Plus to Simplesat using your API credentials. No code needed.
Configure
Embed a one-click survey in ManageEngine's closure emails. Merge fields attribute each response.
See results
Feedback posts to the ticket as a note, tags it by rating, and updates custom fields.
Why ManageEngine teams choose us
ManageEngine has built-in surveys. Simplesat is the dedicated feedback layer teams adopt.
Surveys worth sending
Branded CSAT, NPS, or 5-star surveys in ManageEngine's closure emails. One click, no login.
Feedback inside every ticket
Responses post to the ticket as a note and update custom fields with rating and sentiment.
Reporting that goes deeper
Agent leaderboards, CSAT trends, and team dashboards give IT leads the visibility they need.
Simplesat vs. ManageEngine surveys
ManageEngine ships a capable native survey builder. Teams move to Simplesat for one-click delivery and branding.
Everything the integration does
The Simplesat + ManageEngine integration links surveys to your ticket workflow, writing results to tickets and reporting.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Feedback information lands as tags or labels directly on the ticket: instant filters for reporting in the tools your team already uses.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
ManageEngine
plan:
Standard, Professional, or Enterprise
Simplesat plan:
Standard or higher
Permissions:
ManageEngine admin for templates and API setup
Setup time:
Under 10 minutes
ManageEngine ServiceDesk Plus is an ITIL-ready ITSM platform by Zoho Corp, used by IT teams of all sizes for incident management, service requests, change and problem management, and asset tracking. It's available in cloud or on-premises across Standard, Professional, and Enterprise editions.
The Simplesat integration embeds CSAT, NPS, and 5-star surveys in ticket-closure emails. Feedback posts back as an internal note, tags the ticket, and syncs scores to custom fields.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
