Customer Feedback Built Into Q360 Tickets
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link your Simplesat account to Q360 using your API credentials. No developer work required.
Configure
Embed a one-click survey in Q360 ticket-closure emails, sent automatically on resolve.
See results
Responses flow into Simplesat, attributed to the right ticket and client.
Why Q360 teams choose Simplesat
Q360 runs your service business; Simplesat tells you how customers feel about it.
Surveys worth responding to
Branded one-click CSAT, NPS, or 5-star surveys sent automatically on closure.
Feedback tied to the right ticket
Each response is attributed to the work, giving managers context to coach.
Reporting you can take to clients
Track satisfaction by team and client over time for every business review.
Everything the integration does
Simplesat connects to Q360's ticket-closure workflow to put customer feedback on autopilot.
What you need
Q360
plan:
All Q360 plans
Simplesat plan:
Standard or higher
Permissions:
Q360 admin access to email templates
Setup time:
Under 10 minutes
Q360 by Solutions360 is an ERP and PSA platform for technology integrators and MSPs, combining project management, job costing, service dispatch, inventory, sales, and accounting in one system for project and contract work.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in Q360's ticket-closure emails, collecting feedback on every resolved request. Responses sync to Simplesat, attributed to the right ticket and client, powering performance dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
