Customer Surveys Inside RangerMSP Tickets
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link your Simplesat account to RangerMSP using your API credentials. No developer work required.
Configure
Embed a one-click CSAT, NPS, or 5-star survey in RangerMSP's closure emails. Auto-fires.
See results
Responses flow into Simplesat dashboards, attributed to the right ticket and client.
Why RangerMSP teams pick Simplesat
RangerMSP runs your tickets, contracts, and billing. Simplesat adds the feedback loop.
Simple surveys, high response rates
Branded CSAT, NPS, or 5-star surveys in closure emails - one click to respond.
Feedback tied to the work
Every response is attributed to the ticket that handled it, giving managers context to coach.
Dashboards your clients will notice
Track satisfaction by team, client, and period. Share trends at business reviews.
Everything the integration does
Simplesat connects to RangerMSP's ticket-closure notifications to put customer feedback collection on autopilot.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
What you need
RangerMSP
plan:
All RangerMSP plans
Simplesat plan:
Standard or higher
Permissions:
RangerMSP admin to configure email templates
Setup time:
Under 10 minutes
RangerMSP (formerly CommitCRM) is a PSA and CRM platform for small to mid-sized IT service providers and MSPs, offering ticket management, billing and contracts, asset tracking, and QuickBooks/Xero integration. Founded in 2004, it focuses on simplicity and affordability for IT teams.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in RangerMSP's ticket-closure emails, collecting feedback on every resolved ticket. Responses sync to Simplesat for reporting by team and client.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
