CSAT Surveys and Feedback Inside RepairShopr
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to RepairShopr to send surveys and sync feedback automatically.
Configure
Embed a one-click survey in ticket-closure emails and set follow-up ticket rules.
See results
Ratings post back as notes and custom fields, contacts update, dashboards roll it up.
Why shops add Simplesat
RepairShopr runs your shop; Simplesat adds feedback and writes it back to the ticket.
Surveys that go out automatically
Embed once in ticket-closure emails; every resolved ticket triggers a survey.
Feedback inside RepairShopr
Ratings post as notes, scores sync to custom fields, contacts update, no leaving the app.
Close the loop on unhappy customers
Poor responses open a follow-up ticket; dashboards track trends by tech.
Everything the integration does
Simplesat and RepairShopr cover the full feedback cycle, from automated surveys to follow-up action, with scores written back.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
RepairShopr
plan:
All RepairShopr plans
Simplesat plan:
Standard or higher
Permissions:
RepairShopr admin: email templates, custom fields
Setup time:
Under 15 minutes
RepairShopr is an all-in-one business management platform for computer repair shops, MSPs, and IT consultants, combining ticketing, CRM, invoicing, inventory, point of sale, and a customer portal in one system.
The Simplesat integration embeds surveys in RepairShopr's ticket-closure emails, then writes ratings back as internal notes and custom fields, updates contact records, and opens follow-up tickets for poor responses. All data flows to Simplesat reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
