CSAT and NPS Surveys Automated Inside SyncroMSP
Live in minutes
70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to SyncroMSP. It reads resolved tickets and syncs customer and ticket data.
Configure
Auto-send a survey on resolve or embed one in Syncro's closure email; set follow-up ticket rules.
See results
Ratings post back as notes and custom fields, contacts update, and dashboards roll it up.
Integrating Simplesat with
SyncroMSP
Why SyncroMSP teams pick us
Syncro runs your endpoints, tickets, and billing. Simplesat writes feedback back into it.
Surveys that run on autopilot
Close a ticket and Simplesat sends the survey automatically - no agent effort.
Feedback inside SyncroMSP
Ratings post back as notes, scores sync to custom fields, contacts carry their score.
Close the loop, prove the value
Poor responses open a follow-up ticket; dashboards track agent and client trends.
Everything the integration does
Simplesat and SyncroMSP cover the full feedback cycle — automated delivery, then scores written back into tickets, contacts, and reporting.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Close a ticket, send a survey. Your helpdesk triggers it—either with a Simplesat survey embed in the closure email, or via an event-based email when the ticket is marked closed—so feedback collection runs itself: no agent effort, no manual exports, no missed customers.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
Customer feedback posts back as an internal note to the original ticket or conversation. Agents see their feedback immediately without leaving their queue, and managers get context during reviews and reports.
Feedback can be actioned immediately by creating a ticket in your helpdesk. Close the loop with unhappy customers before they churn, and make sure the positively engaged customers hear back too!
Each contact's record carries their latest CSAT, NPS, and sentiment, visible to anyone who opens it and usable in any segment, view, or automation you build on top.
All related feedback information syncs to custom fields in your helpdesk, accessible directly where the data can be made useful.
What you need
SyncroMSP
plan:
All SyncroMSP plans (Core or Team)
Simplesat plan:
Standard or higher
Permissions:
SyncroMSP admin for templates and fields
Setup time:
Under 10 minutes
SyncroMSP (Syncro) is a unified RMM and PSA platform for MSPs, combining endpoint and patch management, remote access, ticketing, billing, and scripting at a flat per-technician price with unlimited endpoints.
The Simplesat integration auto-sends surveys on every resolved Syncro ticket. Ratings post back as internal notes and custom fields, contacts update with the latest score, and poor responses can open follow-up tickets.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
