CSAT Surveys and Feedback Inside WHMCS
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70+ Integrations
No extra tools for most setups
Up and running in under 10 minutes
Connect
Link Simplesat to WHMCS. Contacts sync automatically on activation and daily after.
Configure
Embed a CSAT, NPS, or 5-star survey in WHMCS ticket-closure emails.
See results
Responses sync to Simplesat with ticket and contact context for dashboards.
Why WHMCS teams choose Simplesat
WHMCS runs your billing and tickets. Simplesat tells you if customers are satisfied.
Surveys in every ticket closure
Embed a CSAT, NPS, or 5-star survey once; every resolved ticket triggers one.
Contacts always in sync
WHMCS clients sync to Simplesat on setup and daily, keeping reporting accurate.
Performance reporting for support teams
Dashboards track satisfaction by agent, team, and client over time.
Everything the integration does
Simplesat automates WHMCS survey delivery, keeps contacts current, and powers reporting with ticket context on every response.
Embed a one-click CSAT, CES, NPS, or 5-star survey, or a survey link, in the notification emails your platform already sends when a ticket, case, or request closes.
Contacts sync from your platform to Simplesat automatically. Lists, segments, and reporting stay accurate with zero CSV wrangling.
Every survey response arrives enriched with ticket, conversation, or case context like ID, subject, priority, assignee, requester, and custom fields. Analyze satisfaction data using the attributes already tracked in your support platform, without manual tagging.
What you need
WHMCS
plan:
All WHMCS plans (Plus $34.95/mo and above)
Simplesat plan:
Standard or higher
Permissions:
WHMCS admin to edit email templates
Setup time:
Under 10 minutes
WHMCS is a web hosting billing and automation platform used by hosting providers, registrars, and MSPs to manage client billing, provisioning, renewals, and support tickets through a built-in helpdesk.
The Simplesat integration embeds CSAT, NPS, or 5-star surveys in WHMCS ticket-closure emails and syncs contacts automatically, daily. Responses arrive with ticket and contact context for leaderboards and reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can negative feedback automatically create a follow-up ticket and alert the right people?
Yes. When negative feedback arrives, Simplesat can create a follow-up ticket in your helpdesk, alert the right manager and agent instantly, and tag the original ticket, so service recovery starts in minutes.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
How is Simplesat different from my helpdesk's built-in CSAT?
Built-in CSAT gives you a score. Simplesat gives you the full picture: follow-up questions with conditional logic, segmentation by team and brand, trend reporting, AI topic detection, and automated routing when scores drop. The result is higher-quality, more actionable feedback.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
How does feedback data sync with my helpdesk?
Automatically. Ratings and comments post back to the ticket, as comments, tags, or custom fields, depending on your helpdesk. That means agents see feedback right where they work, and your existing reporting stays intact.That means agents see feedback right where they work, your existing reporting stays intact. Every response links back to its original ticket.
Can I send survey data to tools outside my helpdesk?
Yes. Simplesat pushes feedback to 100+ tools automatically: CRMs like Salesforce and HubSpot, BI platforms like Power BI, spreadsheets like Google Sheets, and communication tools like Slack. No exports, no manual work.
