Turn every Microsoft 365 email into feedback
Live in minutes
70+ Integrations
No extra tools for most setups
Passive CSAT on every email
Connect
Grab your Simplesat survey embed snippet. No OAuth handshake needed.
Configure
Paste the survey block into your CodeTwo signature and target senders by rule.
See results
CodeTwo applies it server-side on every email, all devices, synced to Simplesat live.
Integrating Simplesat with
CodeTwo
Why CodeTwo teams choose Simplesat
CodeTwo delivers your signature everywhere; Simplesat turns it into a feedback channel.
Always-on surveys, zero extra sends
A one-click survey in your signature makes every email a feedback chance.
Server-side means 100% coverage
The survey appears on every email from desktop, web, and mobile, automatically.
Track CSAT by sender, team, and time
Dashboards aggregate ratings with verbatim comments behind the scores.
What the integration does
CodeTwo's server-side engine plus Simplesat's one-click survey form a passive, always-on feedback channel, no agent action after setup.
Embed a one-click survey in your team's email signatures and every message becomes a feedback opportunity. Passive, permanent, zero extra sends, with responses attributed to the sender.
What you need
CodeTwo
plan:
CodeTwo Signatures 365, Basic or higher
Simplesat plan:
Standard or higher
Permissions:
M365 Global Admin; Simplesat admin access
Setup time:
Under 10 minutes
CodeTwo Email Signatures 365 is a cloud-based signature management platform for Microsoft 365. IT and ops teams use it to centrally deploy and enforce branded signatures server-side, so they appear consistently on desktop, web, and mobile.
The Simplesat integration embeds a survey block in a CodeTwo signature template, so every outbound email matching your rules carries a one-click CSAT, NPS, or 5-star survey. Responses sync to Simplesat in real time, attributed to the sender.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
How do you keep bots and email scanners from polluting results?
Google reCAPTCHA runs on every survey automatically, and responses that look like scanner or bot activity are flagged as spam before they touch your scores. You can also expire old survey links and correct mistaken ratings, keeping your data clean and trustworthy.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
