Collect Feedback from Every Email with Symprex
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Feedback in every Symprex signature
Connect
Grab your Simplesat survey embed snippet. No API integration needed - Symprex signatures accept custom HTML.
Configure
Paste the survey HTML into your Symprex signature template. Use Symprex rules to scope it by sender, department, or recipient.
See results
Symprex applies signatures across Exchange and Microsoft 365, so every email carries the survey. Responses land in Simplesat.
Why Symprex teams pick Simplesat
Symprex controls signatures across your whole organization. Simplesat turns them into a feedback engine.
Always-on surveys at scale
Embed a one-click survey in any signature. Every outbound email becomes a feedback opportunity - no extra sends.
Precise targeting via Symprex rules
Use Symprex's rule engine to enable the survey for specific senders, departments, or external recipients only.
CSAT by sender, team, and trend
Ratings aggregate by sending mailbox, so you see satisfaction by individual, team, and department over time.
What the integration does
Symprex handles signature delivery across Exchange and Microsoft 365; Simplesat captures every rating, turning team email into a passive feedback channel.
Embed a one-click survey in your team's email signatures and every message becomes a feedback opportunity. Passive, permanent, zero extra sends, with responses attributed to the sender.
What you need
Symprex
plan:
Any Symprex plan
Simplesat plan:
Standard or higher
Permissions:
Symprex admin and Exchange / 365 admin
Setup time:
Under 10 minutes
Symprex is an email signature management platform for Microsoft Exchange and Microsoft 365, used by thousands of organizations to deploy consistent, on-brand signatures across their entire company. Its rule engine controls which signature is applied based on sender, department, or recipient, and it works across on-premises Exchange, hybrid, and cloud environments.
The Simplesat integration embeds a one-click CSAT, NPS, or 5-star survey into a Symprex signature. Once deployed, every email your team sends carries the survey; responses flow into Simplesat in real time, attributed to the sending mailbox and available in your reporting.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
How do you keep bots and email scanners from polluting results?
Google reCAPTCHA runs on every survey automatically, and responses that look like scanner or bot activity are flagged as spam before they touch your scores. You can also expire old survey links and correct mistaken ratings, keeping your data clean and trustworthy.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
