Add a CSAT Survey to Every Outlook Email
Live in minutes
70+ Integrations
No extra tools for most setups
Passive feedback in every reply
Connect
Create a Simplesat account and copy your survey embed snippet. No API keys or admin access needed.
Configure
Paste the survey HTML into your Outlook signature. Every email you send then carries the survey.
See results
Customers rate in one click, no redirect. Ratings flow to Simplesat by sender, in real time.
Why Outlook teams choose Simplesat
Outlook is where your team works. Simplesat adds a survey to every signature.
One-click surveys in every email
Embed a branded CSAT, NPS, or 5-star survey in your signature.
Feedback without leaving Outlook
Responses route to Simplesat and your helpdesk or CRM. Negatives follow up.
Real reporting, not anecdotes
CSAT trends by sender show who delights customers and who needs coaching.
What the integration does
One HTML snippet in your Outlook signature turns every email into a passive survey. Here's what Simplesat does with the responses.
Embed a one-click survey in your team's email signatures and every message becomes a feedback opportunity. Passive, permanent, zero extra sends, with responses attributed to the sender.
What you need
Outlook
plan:
Any Outlook that supports HTML signatures
Simplesat plan:
Standard or higher
Permissions:
Access to Outlook signature settings
Setup time:
Under 5 minutes
Microsoft Outlook is the world's most widely used business email client, part of Microsoft 365 and used by hundreds of millions of people across organizations of every size.
The Simplesat integration adds a survey snippet to your Outlook signature - desktop or web - so every email carries a one-click CSAT, NPS, or 5-star survey. For org-wide rollout, it works with signature tools like Exclaimer or CodeTwo. Responses sync in real time, attributed to the sender, and feed satisfaction dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
How do you keep bots and email scanners from polluting results?
Google reCAPTCHA runs on every survey automatically, and responses that look like scanner or bot activity are flagged as spam before they touch your scores. You can also expire old survey links and correct mistaken ratings, keeping your data clean and trustworthy.
Do integrations or API access cost extra?
No. Integrations, API access, and webhooks are included on every plan. The one exception is Salesforce, which starts on Pro because it typically involves custom objects and deeper setup. Enterprise adds custom-built integrations from our team.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
