Embed CSAT surveys in every Outlook signature
Live in minutes
70+ Integrations
No extra tools for most setups
Deploy feedback into every signature
Connect
Generate your Simplesat embed snippet. Xink supports custom HTML in templates - no API needed.
Configure
Add the survey HTML to a Xink template, assign it to users or the whole org, and roll out.
See results
Every email carries a one-click CSAT, NPS, or 5-star survey. Ratings flow to Simplesat.
Integrating Simplesat with
Xink
Why Xink teams choose Simplesat
Xink centrally controls every signature. Simplesat makes it an always-on feedback channel.
One update, always-on
Paste the Simplesat block into a Xink template and push org-wide - every email becomes a survey.
Consistent coverage
Xink manages signatures across Outlook, Gmail, and Apple Mail; your survey travels with every one.
Trends by person and team
Simplesat aggregates by sender - satisfaction by person and team, not just an org average.
What the integration does
Xink manages the signature across every client and device; Simplesat collects and reports on every response.
Embed a one-click survey in your team's email signatures and every message becomes a feedback opportunity. Passive, permanent, zero extra sends, with responses attributed to the sender.
What you need
Xink
plan:
All Xink plans (per user per month)
Simplesat plan:
Standard or higher
Permissions:
Xink admin; M365/Workspace admin; Simplesat admin
Setup time:
Under 10 minutes
Xink is a centralized email signature management platform for Microsoft 365, Outlook, Google Workspace, and Apple Mail, trusted by 3.3M+ users across IT, legal, pharma, and professional services. IT admins control every signature from one dashboard.
The Simplesat integration embeds a survey snippet into a Xink signature template; Xink deploys it across every device. Responses sync to Simplesat in real time, attributed to the sender.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
How do you keep bots and email scanners from polluting results?
Google reCAPTCHA runs on every survey automatically, and responses that look like scanner or bot activity are flagged as spam before they touch your scores. You can also expire old survey links and correct mistaken ratings, keeping your data clean and trustworthy.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
