Collect Feedback on Every Email with Exclaimer
Live in minutes
70+ Integrations
No extra tools for most setups
Always-on CSAT in Exclaimer signatures
Connect
Generate your Simplesat survey embed snippet. No API integration needed between platforms.
Configure
Paste the survey HTML into your Exclaimer template. Use the rule engine to scope it by sender.
See results
Exclaimer applies signatures server-side, so the survey reaches every device. Ratings hit Simplesat.
Why Exclaimer teams pick Simplesat
Exclaimer controls your brand in every email. Simplesat makes it a feedback channel.
Passive surveys at scale
Embed a one-click survey in any signature. Server-side delivery reaches every external email.
Precise targeting, zero disruption
Exclaimer's rule engine enables the survey for specific senders or recipient types.
Reporting that matches your org
Ratings aggregate by sending mailbox, so you see CSAT by individual, team, and department.
What the integration does
Exclaimer handles signature delivery; Simplesat handles what happens after the click — a passive, always-on feedback loop.
Embed a one-click survey in your team's email signatures and every message becomes a feedback opportunity. Passive, permanent, zero extra sends, with responses attributed to the sender.
What you need
Exclaimer
plan:
All Exclaimer plans (Standard+ for rules)
Simplesat plan:
Standard or higher
Permissions:
Exclaimer admin and Microsoft 365/Google admin
Setup time:
Under 10 minutes
Exclaimer is the market-leading cloud-based email signature management platform, trusted by 75,000+ organizations worldwide on Microsoft 365 and Google Workspace. It applies signatures server-side, so every outbound email carries the correct signature on any device or client.
The Simplesat integration embeds a one-click survey in an Exclaimer signature, with the rule engine controlling who sees it. Responses flow into Simplesat, attributed to the sending mailbox, and populate CSAT dashboards.
Works with your whole stack
Frequently asked questions
Do my agents need a Simplesat login?
No. Customer ratings land right on the ticket in your helpdesk, so agents see their feedback without logging into Simplesat at all. Only the people who build surveys, dashboards, and reports - your admins and managers - need a seat.
Can I delay surveys until an issue is really resolved, and prevent over-surveying?
Yes. Set a delay so surveys send only after the conversation is truly resolved, matched to your reopen window. Suppression rules stop anyone from being surveyed too often, and you can exclude topics, inboxes, or tags entirely.
Can you build a custom integration for our stack?
Yes, custom builds are available for Enterprise users. If our native integrations don't cover what you need, our team can build a new one for you, with no engineering work on your side. Share your use case and we'll map out the best path for you.
Can customers answer with one click in the email?
Yes. The first click in the email records the rating instantly, even if the customer never opens the follow-up page. Anything they add after that, comments or extra answers, enriches the same response.
Can I send surveys by SMS or embed them in email signatures?
Signatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Gladly - rather than Simplesat texting customers directly.
How do you keep bots and email scanners from polluting results?
Google reCAPTCHA runs on every survey automatically, and responses that look like scanner or bot activity are flagged as spam before they touch your scores. You can also expire old survey links and correct mistaken ratings, keeping your data clean and trustworthy.
Can customers leave reviews on Google or Trustpilot?
Yes. Thank-you pages can invite customers to share their experience on Google, Trustpilot, or another review site you choose. You control which surveys include the invitation and how it's presented.
Do I need a developer to set up integrations?
No. Standard integrations are a Marketplace install and a few configuration steps. No code required. Our API is available for custom builds, but most teams never need it.
